Author & Learning Strategist

Books that reframe how organizations learn

Design better learning. Build support that works on the job. Lead the shift to organizational capability. Four practical books for learning designers, L&D leaders, and the people responsible for performance.

Charles Hinds, M.Ed. Digital Learning Strategist & Instructional Designer
Charles Hinds

The Collection

Four books. Practical ideas for better learning and performance.

Start with the challenge you want to solve: creating learning with AI, building your first support agent, leading performance support, or shaping a capability strategy.

Book 01

The New Learning Stack

Using AI to Transform Instructional Design and Digital Learning

Put AI to work across your learning design process. Move from research and discovery to scripts, narration, visuals, and assessments with practical guidance for each stage. Learn how to develop content with greater clarity, refine it with purpose, and keep human judgment at the heart of the work. For learning designers and developers who want to turn AI experiments into a repeatable creative process.

Learning Designers AI Design Workflows Content Development Human Judgment
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Book 02

Role IQ

Build Your First AI Agent that Sustains Learning using Microsoft Copilot Studio

Build an AI agent that helps employees find answers while they work. This step-by-step guide walks you through preparing approved content, configuring your agent in Microsoft Copilot Studio, and bringing it into Microsoft Teams. Learn how to test responses, guide users to sources, and maintain the knowledge behind the answers. For learning and HR practitioners ready to build their first role support agent.

Step-by-Step Guide Copilot Studio Microsoft Teams Your First AI Agent
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Book 03

Role Intelligence at Work

The L&D Leader’s Guide to AI Performance Support, Faster Onboarding, and Reduced Escalations

Give employees support that continues after training ends. Discover how to identify the moments people need guidance, connect organizational knowledge to daily work, and govern an AI performance support system. Build a roadmap for adoption and measure the outcomes that matter: search time, escalations, and progress toward independent performance. For L&D leaders turning a promising idea into a managed organizational capability.

L&D Leaders Performance Support Knowledge Governance Onboarding & Measurement
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Book 04

From Courses to Capability

How AI-Era Leaders Build Organizations That Actually Learn

Turn learning investment into a strategy for better work. Look beyond completion rates to the decisions, delays, and capability gaps that shape business performance. Learn to connect training, support, and work signals into a coherent strategy, build the investment case, and lead the transition. For executives, HR leaders, and CLOs who need a practical path from delivering courses to strengthening organizational capability.

Executives & CLOs Capability Strategy Business Impact Leading Change
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The through line

The question that connects all four books

A course can introduce a skill. Applying it takes practice, judgment, and access to guidance when the situation changes. These books connect the learning we design with the work people need to do.

The question at the heart of the collection is simple: "How do we support people while they are doing the work?" Explore it through the craft of learning design, the practice of building AI support, and the leadership decisions that make capability a shared priority.

Design with AI

Use AI as a strategic partner in every stage of learning design — not just for speed, but for depth.

Role Intelligence

Deliver trusted, role-specific guidance to employees at the exact moment they need it inside their workflow.

Learning at Work

Embed support into the tools people already use — Teams, Slack, Salesforce — so learning happens in context.

Capability, not Completion

Measure what actually changes — behaviors, decisions, and outcomes — not just training records.

Charles Hinds

Charles Hinds, M.Ed.

Digital Learning Strategist · Instructional Designer · Author

Charles is a digital learning strategist, instructional designer and developer, and author. He holds a Master of Education from Western University and has a background in technical communication. As a consultant, he has supported enterprise learning transformation projects for some of Canada's largest organizations.

His work brings AI into real-world workflows to accelerate, clarify, and humanize learning at scale — always with the practitioner in mind.

Past engagements include: Walmart Canada, Costco Canada, Canada Post, Manulife Financial, NAV CANADA, Telus Health, and others.