Four books exploring AI, instructional design, role intelligence, and the future of organizational capability — written for the practitioners building it.
The Collection
From AI-powered design to real-time role support to organizational capability — each book builds on the last.
Using AI to Transform Instructional Design and Digital Learning
A practical guide that repositions the instructional designer as a strategic AI collaborator. Introduces the Role Intelligence Layer — an AI-powered system that connects training, organizational knowledge, and real work so employees get trusted, role-specific support when they need it most.
Explore this bookAI-Powered Role Intelligence for the Modern Enterprise
Role IQ is a role-based AI support agent embedded directly inside Microsoft Teams. Associates ask questions in natural language and receive immediate, source-cited answers grounded in approved internal content — reducing information-search time by 60–75% and cutting routine HR and support escalations.
Explore this bookDeploying AI Support Systems Across the Organization
Takes the Role Intelligence concept into enterprise practice — showing leaders and designers how to build, deploy, and govern AI-powered support systems at scale. A strategic framework for organizations ready to move from AI experimentation to AI infrastructure embedded in daily work.
Explore this bookRethinking Organizational Learning for the AI Era
A strategic blueprint for moving beyond the course as the default unit of learning. Shows how to shift the organization's investment from training completion to measurable capability — building systems where learning is continuous, contextual, and tied directly to business performance.
Explore this bookThe through line
Traditional learning stops when the course ends. But the work never stops — and neither do the questions, the decisions, and the moments where people need support.
Every book in this series is built around a single shift: from asking "How do we train people?" to asking "How do we support people while they are doing the work?"
Use AI as a strategic partner in every stage of learning design — not just for speed, but for depth.
Deliver trusted, role-specific guidance to employees at the exact moment they need it inside their workflow.
Embed support into the tools people already use — Teams, Slack, Salesforce — so learning happens in context.
Measure what actually changes — behaviors, decisions, and outcomes — not just training records.
Digital Learning Strategist · Instructional Designer · Author
Charles is a digital learning strategist, instructional designer and developer, and author. He holds a Master of Education from Western University and has a background in technical communication. As a consultant, he has supported enterprise learning transformation projects for some of Canada's largest organizations.
His work brings AI into real-world workflows to accelerate, clarify, and humanize learning at scale — always with the practitioner in mind.
Past engagements include: Walmart Canada, Costco Canada, Canada Post, Manulife Financial, NAV CANADA, Telus Health, and others.
Get in Touch
Send a message and I'll get back to you shortly.
Whether it's a speaking engagement, consulting project, or a conversation about learning strategy and AI — I'd love to hear from you.